Phuong Rees

Phuong (Tiny) Rees is a seasoned professional with extensive experience in customer success and project management. Currently serving as the Manager of Customer Success Mid-Market at Workstream, Phuong leads a team of four, focusing on empowering team members to excel in maintaining and expanding customer relationships. Previous roles include Senior Customer Success Manager at Workstream and GoCanvas, where Phuong managed high-revenue accounts, maintained impressive net revenue retention rates, and contributed to the development of customer success processes. Phuong's background also includes project management experience at Fíonta, where responsibilities involved overseeing Salesforce projects, and positions at George Mason University and PTC International Inc., focusing on customer engagement and operational support. Phuong holds a Master of Arts in International and Intercultural Communication from George Mason University and a Bachelor's Degree in Mass Communication from Towson University.