Nicole McBride is a dedicated leader in Customer Success and Account Management with extensive experience in building high-performing teams. They have held positions such as Director of Customer Success at Secureframe and Vice President of Customer Success at KnowBe4, where they significantly increased retention rates and revenue. Currently, Nicole serves as the Senior Director of Customer Performance at Workstreet and as the President of Customer Success Accelerated L.L.C., continuing to streamline processes for optimal customer experiences. They have a Bachelor of Science in Marketing Communications from Western New England College and participated in a study abroad program at Sydney University.
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