Hiedda Hoffmann possesses a diverse range of expertise in customer support, operations management, and client relationship management across various industries. Notable experience includes an Operations Team Lead role at Concentrix, overseeing the Facebook customer support contract and ensuring exceptional service delivery. Hiedda also served as a Customer Onboarding Specialist at SiteMinder, guiding new customers through initial product adoption, and contributed to significant revenue growth and client satisfaction as a Customer Relationship Management Specialist at União Saúde Ltda. Currently, Hiedda is a Customer Experience Project Manager at Workvivo, driving successful product deployment and business adoption, while actively pursuing a BA (Honours) in Business Management from the National College of Ireland.
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