Lynsey Mac is a results-oriented global SaaS leader with over 18 years of progressive experience in customer support and success, including more than 11 years managing people leaders. Lynsey has a proven track record of developing high-performing teams in both B2B and B2C environments across various sectors, including education and healthcare. Currently serving as Vice President of Global Support at WorkWave, Lynsey previously held multiple leadership roles at Blackbaud, including Director of Customer Success Support. Lynsey's achievements have been recognized with several prestigious awards, including the 2021 TrustRadius Award for Best Customer Service and the 2020 Stevie Award for Contact Center of the Year.
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