Param Singh is a highly experienced Contact Center Domain Architect at World Wide Technology since March 2023, with a strong background in cloud solutions and customer engagement technologies. Previous roles include serving as an Amazon Connect Specialist Solution Architect at Amazon Web Services from April 2021 to March 2023 and holding multiple positions at World Wide Technology, where responsibilities included developing technical solutions for transforming and modernizing contact centers. With over a decade at CDW as a Senior Contact Center Engineer and earlier experience at AT&T as a Network Voice Engineer, Param Singh has established expertise in contact center architecture, deployment, and technical design documentation across various enterprise environments. An educational background includes a Master’s degree in Computer Science from the Illinois Institute of Technology and a Bachelor’s degree in Electrical Engineering from M.B.M. Engineering College, Jodhpur.
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