Robert Baker currently serves as the Technical Support Manager at Tools for Humanity, overseeing the IoT Linux Support Team since September 2021. Prior to this role, Robert held various technical support and management positions, including Senior Technical Support Manager at Particle and Sr. Manager of UNIX/Linux Support at Innovative Interfaces, where responsibilities included managing system administration, defect coordination, and process improvement. With extensive experience in Linux and VxWorks OS support during tenure at Wind River Systems, and leadership roles in premium support at Salesforce.com and technical support management at Extensity, Robert has developed a strong expertise in enhancing customer experience and technical operations across multiple organizations.
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