Brahim DEHAR

Brahim DEHAR is an experienced Incident Manager with extensive expertise in managing critical service incidents across multiple organizations including BNP Paribas, SFR, Société Générale, and Worldline. At BNP Paribas, responsibilities included leading incident escalation processes, coordinating crisis management teams, and ensuring timely restoration of services while adhering to ITIL and ITSM standards. Prior roles at SFR also involved comprehensive incident management, involving diagnosis, resolution processes, and preparation of incident reports. Currently at Worldline, Brahim DEHAR coordinates technical teams for incident resolution, oversees crisis management communications, and implements performance metrics to enhance incident management processes. Proficient in various technologies including Unix/Linux, Windows, SQL, and Cloud environments, Brahim DEHAR demonstrates a strong commitment to continuous improvement and operational excellence.