Jannick Torfs

Jannick Torfs has over a decade of experience at Worldline, starting from September 2013 and holding various roles including Cross Platform Incident Manager, Service Delivery Manager, and Platform Operation Engineer. In the role of Cross Platform Incident Manager, Jannick is responsible for the stability of the platform, KPI and SLA reporting, and the management of event classification policies and monitoring systems. Previous roles include L3 Platform Operation Support Engineer, where Jannick collaborated with incident management to resolve production incidents, and earlier experience as L1 E-Commerce Customer Care Agent, focusing on first-line support and coaching new team members. Jannick began the career at Flightcare as a Job Student and has an educational background from Thomas More University of Applied Sciences, completing studies between 2009 and 2013.