Lorraine Angus

Lorraine Angus is currently the Head of Customer Operations UK at Worldline Group, bringing over 17 years of experience in direct customer-facing roles within communications. Previously, Lorraine held leadership positions at BT Global Services, where responsibilities included implementing Key Performance Indicators and driving service improvements. With a strong track record in people management and transformation, Lorraine excels in motivating teams to achieve high levels of customer satisfaction and revenue growth. Lorraine's expertise encompasses call center strategy development and relationship management at senior levels, reflecting a commitment to integrity and exceptional communication skills.