Ralf Diller is an accomplished IT Service Manager with extensive experience at Worldline since 2007, currently serving as the IT Service Manager Gouvernance and recognized as an ITIL V3 Expert. Diller focuses on Incident, Problem, Change, and Configuration Management processes at both regional and global levels, and acts as the Process Owner for Service Asset and Configuration Management while also coordinating Change Management efforts. Additionally, Diller leads the Global and German Change Advisory Boards. Prior experience includes a role as IT Servicemanager at Atos Worldline, where responsibilities included the development and deployment of ITIL processes. Educational qualifications include certifications in Prince2 Foundation, ISO/IEC 20000 Foundation, and ITIL Expert V3.
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