Tom Shaw is an accomplished Sales Operations Manager at Worldline Merchant Services since January 2021, leading teams focused on service delivery, Salesforce & Robotics, and sales onboarding to enhance customer satisfaction across banks and enterprise clients. Previously, Tom served as Service Delivery Manager at Paymark, providing operational support to major banking clients and overseeing continuous improvement initiatives. Prior roles at Konica Minolta New Zealand included NZ Service Delivery Manager, Contact Centre Manager, Technical Helpdesk Team Leader, and Technical Analyst, where Tom ensured service level agreements were met and led teams to deliver exceptional customer support. Tom's educational background includes attending Takapuna Grammar School.
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