Relia Thomas

Relia Thomas is a seasoned professional currently serving as the Sr. Manager of Member Experience at WorldVia, where they implement a consistent member experience across all touchpoints. With a robust background in customer experience management, Relia has held various leadership roles in esteemed organizations, including serving as a Quality Assurance Manager at Cbeyond and a Help Desk Analyst Supervisor at the Georgia Department of Revenue. They have developed and led initiatives aimed at operational efficiency and customer satisfaction, leveraging extensive experience in call center operations and quality assurance. Relia holds a Bachelor of Applied Science in Business Administration and Management from the University of Phoenix.