We are Worxpertise – a provider of business process services, solutions and technologies.

What we do is driven by 3 words: Execute > Enable > Excel

Our aim is two-fold:

1.	Small to Medium Scale Enterprises (MSME): to enable them to perform to their full potential in terms of sustained business growth and managing market demand swings.

2.	Large/Global Enterprises: niche services - e.g. Sales/Demand Seasonality Spike Management; Speech-2-Text Conversion & Propensity Analytics; High Volume Order Processing etc. 

Bi-furcated focus logic: 

a.	Most MSMEs often lack adequately skilled resources or technologies in some specialized, but critical areas for driving sustainable business growth and managing the challenges from sudden market swings.

b.	As a relatively new and small player we have deliberately focused on highly targeted offerings for Large Enterprises that address specific business challenges.

A key area of our expertise is maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent delivery of superior customer experience. The 3 major expected business benefits are:

a.	Increased Wallet Share – through repeat/cross purchases 
b.	Enhanced Customer Retention – due to consistent delivery of superior customer experience
Note: (A x B) = CLV
c.	Lower Cost of Customer Acquisition – driven by high loyal customer referrals and word-of-mouth.

Customer Experience, however, is the ultimate outcome of transactions that touches almost every business process and function – that is why our portfolio of services, solutions and technologies span all critical Front/Mid/Back office processes.

So, whether you are considering outsourcing for the first time or you have already outsourced or have no intention of outsourcing – we think it will be still worth your while to talk to us and see how we execute our services & solutions to enable your business to consistently excel.

Business Development

Enterprise Software

Outsourcing

Worxpertise Group

Worxpertise Group's headquarters in Gurugram, India

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