Jennifer Petit

Jennifer Petit is an accomplished senior director with extensive experience in customer success, program management, and product development within the telecommunications industry. Currently serving as the Senior Director of Customer Success and Retention at WOW! Internet, Cable & Phone, Jennifer has developed and implemented customer retention strategies to enhance loyalty and mitigate churn. Previously, Jennifer held multiple leadership roles at WOW!, including establishing the first Program Management Office and GIS/Spatial Analysis team. Jennifer's career began at MCI WORLDCOM and included significant tenure at CenturyLink, where key contributions included launching strategic telecommunications products and transforming service delivery processes. Jennifer holds a BA in Communications & Marketing and Finance from Fort Lewis College and a Master's degree in Telecommunications Management from Webster University, along with a Project Management Professional certification.