Bajram Shillova is an experienced technical support professional with a comprehensive background in managing support teams and providing advanced technical assistance across various platforms. Currently serving as Technical Support Shift Lead at WP Engine since November 2018, Bajram manages daily support operations and client communication during critical outages. Previous roles include Technical Support Specialist - Level 2 at WP Engine, and Web Advisor at Endurance International Group, where Bajram honed skills in server infrastructure and troubleshooting. Earlier career experience includes a position as Jr. System Administrator at Hostgator.com, where Bajram improved customer retention by addressing system bugs, and an internship focused on server and virtualization technologies at Surat Teknoloji. Bajram graduated with a Bachelor of Science in Computer Information Systems from Texas A&M University - Central Texas.
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