Carlos P.

Carlos P. has over 18 years of experience in technical support and customer service roles across various industries. Currently serving as a Technical Support Specialist L2 at WP Engine since August 2016, Carlos assists customers with WordPress and server-related issues, focusing on excellent customer care. Previous roles include Support Specialist III at Rackspace, providing support for LATAM customers, and Launch Specialist II, where Carlos was the first point of contact for cloud clients. Earlier experiences include roles at Apple Inc. in retail sales and B2B engagements, as well as IT management and production coordination positions at Hispano USA and Televisa. Carlos holds an Associate's degree in Hospitality Management from Centro de Estudios Superiores de San Ángel and a Diploma in Music Industry Management from Universidad Anáhuac.