Emily Wilson has extensive experience in technical support, currently serving as an L2 Support Technician at WP Engine since May 2021, where expertise in WordPress is utilized to resolve various issues through phone, chat, and tickets. Previously, Emily held positions at Hostgator.com and HEB, starting as a Web Advisor Tier 1 and progressing to L1A Technical Support, acquiring skills in customer consultation, issue tracking, and team mentorship. Emily's early career includes community assistance at IT May Park. Emily holds an Associate's degree in Computer Systems Networking and Telecommunications from Lone Star College, earned between 2015 and 2020.
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