Jacob Sanchez is an experienced technical support professional with a strong background in database management and IT systems. Currently working as a Technical Support L2 and Database SME at WP Engine since May 2021, Jacob troubleshoots complex database and server issues for enterprise clients while optimizing performance through system log analysis and tool utilization. Prior roles include Technical Support positions at WP Engine and serving as an Information Technology Specialist at Harmony Public Schools, where Jacob managed IT support and facilitated technology upgrades. Jacob also has experience as a Web Designer at Kirkpatrick Leather Company, managing website content and IT systems. Jacob holds a Bachelor of Science in Computer Science from Western Governors University, with an expected graduation date in November 2023.
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