Julio Diaz is an experienced Senior Support Technician at WP Engine, focusing on providing expert technical support to premium and enterprise clients since March 2014. In current roles, Julio addresses complex troubleshooting and server performance issues, serves as an escalation point for Level 1 technicians, and actively participates in cross-functional projects, including studio migrations. Prior experience includes customer service roles at Volt/DentaQuest, Volt/Apple Inc., JW Marriott, and AT&T Mobility, covering various customer service and culinary positions. Julio is also a trained mentor, having collaborated with the Learning & Development team to train new support technicians. Educational qualifications include an Associate of Arts and Sciences in Hospitality Management and Culinary Arts from Le Cordon Bleu College of Culinary Arts-Austin.
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