Robert O'Gorman

Customer Success, Lead, International at WP Engine

Robert O'Gorman has a diverse work experience spanning various industries. Robert started their career in 2014 as a Brand Ambassador for iD STAFFING and Nestlé Nespresso, where they conducted in-store demonstrations, achieved daily targets, and trained new employees. In 2016, they worked as a Multimedia Specialist at The Pudding - Creative & Commercial Branding Agency, designing images and graphics for web content. From 2017 to 2018, they served as a Front Desk Supervisor at The Palms Hotel Group, managing the day-to-day operations and training employees in booking systems. From 2014 to 2018, they worked as a Senior Sales Associate at Brown Thomas (Selfridges Group), providing luxury customer service and staying updated on product knowledge. In 2018, they joined WP Engine and progressed through various roles, including Technical Support Specialist, Technical Sales Trainer, and Customer Success Manager. Currently, they hold the position of Customer Success Lead, International, at WP Engine.

Robert O'Gorman's education history includes the following:

- In 2022, they obtained a Management and Leadership (MicroCreds) degree from the University of Limerick, majoring in Business Administration and Management.

- From 2020 to 2021, they attended Limerick and Clare Education and Training Board, where they obtained a QQI Level 6 degree in Project Management.

- Between 2013 and 2017, they studied at Limerick Institute of Technology, earning a Bachelor of Science (Honours) degree in Multimedia Programming and Design.

- In 2012, they completed a QQI Level 5 program in Community and Health at Limerick and Clare Education and Training Board, specifically Central College Limerick.

- Robert received their Leaving Certificate from the University of Limerick | Access Campus in 2012, after attending from 2009 to 2012.

- Prior to that, they completed their Junior and Leaving Certificate at Coláiste Mhichíl, Sexton St between 2006 and 2012.

In addition to their formal education, Robert O'Gorman has obtained various certifications, including "Becoming An Effective Manager" from Abilitie in 2022 and "Gradguide Mentorship" from Gradguide in 2021. Robert also holds multiple Microsoft Office certifications, including MOS: Microsoft Office Access 2013, MOS: Microsoft Office Word 2013, MOS: Microsoft Office Excel 2013, and MOS: Microsoft Office PowerPoint 2013, all obtained in 2014 and 2015 from Certiport - A Pearson VUE Business.

Links

Previous companies

Nespresso logo

Timeline

  • Customer Success, Lead, International

    April, 2023 - present

  • Sr. Customer Success Manager

    March, 2022

  • Customer Success Manager II

    May, 2021

  • Customer Success Manager, Associate

    January, 2020

  • Technical Sales Trainer

    September, 2019

  • Technical Support Specialist | Level 2

    May, 2019

  • Technical Support Specialist | Level 1

    April, 2018

View in org chart