Tom Sims

Tom Sims is a Technical Support Specialist L2 at WP Engine since May 2019, responsible for tech support and mentorship, and serves as an OJT Mentor, co-chair of the LGBTQIA+ ERG chapter, and a member of the DEI Council. Previously, Tom worked as a Customer Service Representative at Kansas Experience Austin LLC and held roles such as Actor at KJ Solutions, Account Manager, and Training Specialist within Endurance International Group, where responsibilities included training new hires and liaising with the Design Team. Tom began a career in technical support at Endurance as a Web Advisor, progressing from tier 1 to tier 2 support. Prior experience also includes a Team Lead position at Tangoe. Educational background includes attendance at San Antonio College and North East School of the Arts.