Jamil Ashraf has a diverse work experience in the field of technical support and WordPress development. Jamil began their career as a PHP/WordPress Developer at TechLeadz in 2013 and worked until 2016. Jamil then joined Lazarus Naturals in 2019 as a Senior WordPress Developer, where they provided WooCommerce support, customized the WooCommerce platform, and created a reporting system for the client. In the same year, they also joined Elegant Themes as a Technical Support Engineer, assisting customers with theme and plugin usage, customization, debugging, and troubleshooting issues. Currently, they are employed at WPMU DEV as a Support Superhero, providing technical support to customers.
Jamil Ashraf obtained a Bachelor's degree in Computer Software Engineering from the University of the Punjab, studying from 2009 to 2013. Prior to that, Jamil attended DPS for A levels. In terms of additional certifications, Jamil completed "The Complete English Grammar Course - Perfect Your English" from Udemy in January 2021, "Customer Service 2.0: Learn Digital Customer Service" from Udemy in August 2019, and "FUNDAMENTALS OF DIGITAL CUSTOMER SERVICE" from Eazl in August 2019.
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