Michael Piazza is a seasoned Desktop Support Engineer at WPP since October 2020, known for streamlining ticketing processes and enhancing asset management systems, which led to significant time savings and improved hardware tracking. Prior to this role, Michael served as an Application Support Specialist at MONAT Global, where complex technical issues were triaged, and data reports were generated using SQL. Experience also includes a Help Desk Support Intern position at Club Med, providing daily administration and support for over 67 users. Michael holds a Bachelor's degree in Information Technology from Florida International University and an Associate of Arts degree from Miami Dade College.
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