Matt Goodman is a seasoned professional in customer AI architecture and product management, currently serving as a Sr. Customer AI Architect at Writer since February 2024. Previously, Matt worked at Productboard as a Customer AI Architect and Senior Solutions Architect from September 2021 to February 2024, where responsibilities included leading enterprise implementations and creating thought leadership content to enhance product management practices. With a background at Hootsuite from July 2017 to July 2021, Matt played a key role in defining product strategy, managing cross-functional teams, and mentoring junior staff. Earlier experience includes significant roles at Oracle, focusing on implementation consulting and technical support, where Matt developed knowledge management solutions and trained support teams. Matt holds a Bachelor of Arts (B.A.) Honours in Communication Studies and Multimedia from McMaster University, completed in 2013.
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