Heather Carlson is an experienced Solutions Consultant at Xactly Corp, where responsibilities include driving business solutions and developing application prototypes to meet customer needs. Previous roles include Senior Technical Product Trainer, where course design and trainer development were key responsibilities, and Director of Training and Client Support at Kanso Software, where Heather successfully increased training engagement from 20% to 80%. Additional experience encompasses various positions in client relationship management, operations, and training, including coordination during a multi-week operational response for Team Rubicon following Hurricane Harvey. Heather holds degrees in Behavioral Science and Junior Web Development and has a strong background in communication, training, and support across multiple industries.
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