Imari Killikelly is a seasoned professional in SaaS support and customer success, currently serving as a Premium Support Analyst at Xactly Corp, where expertise in sales compensation and incentive strategies contributes to the management of approximately $12M ARR across enterprise accounts. Prior experience includes roles as an Application Support Specialist at Ontrak, Inc., where workflow efficiencies were enhanced, and as a Customer Success Analyst at Beacon Healthcare Systems, Inc., focusing on implementation and client relationship management. Additional experience includes quality improvement coordination at Heritage Provider Network and administrative contributions at Molina Healthcare. Imari holds a Bachelor of Science in Business/IT Management from Western Governors University and is pursuing a Bachelor of Science in Data Analytics.
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