Jillian Duran

Jillian Duran is a Customer Success Manager at Xactly Corp, where responsibilities include managing a book of business and developing standardized playbooks for risk assessment, retention strategies, and engagement tracking. Notable achievements include the Q1 2023 All-Star Award and a focus on reducing churn and increasing multi-year renewals. Prior roles at Xactly included Sales Development Representative, where Jillian consistently exceeded quotas and mentored new team members, and Business Development Representative, recognized as BDR MVP in Q2 2021. Previous experience at Fox Television Stations involved handling broadcast and digital sales orders, while work at Kennolyn Camps garnered a Staff Excellence Award. Jillian obtained a Bachelor's Degree in Markets and Culture from Southern Methodist University, following studies abroad in Florence and completion of high school at Saint Francis High School.