Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of  more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages.
  
Xceed currently has sites in Egypt,  Morocco, Mauritius, UAE in addition to a new site in Saudi Arabia.

 
* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services

IAOP's Best Global Outsourcing 100™ 2009 till 2013, 2019,2020,2021,2022 & 2023
IAOP's Impact Sourcing Champions Index 2020,2021,2022 & 2023
Xceed Impact Sourcing Award 2020 - Shortlisted Companies to watch 
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009

INSIGHTS Middle East Call Centre & CX Awards 
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award – 2019
President's pick "People Development" problem solver 2021
President's Pick - NPS Success Story Problem Solver 2022
 
Gulf sustainability awards 
•Gold winner – Best CSR initiative 2022
•Short listed – Best Response 2023
•Gold Winner – Best Government Sustainability Initiative 2024

ICXA – International Customer Experience Awards
•Short listed – Best ESG Framework 2024


IBXA (international Business Excellence Awards) 
•Gold winner – Best CSR initiative 2023
•Gold Winner - Best Diversity, Equity and Inclusion Program 2024

Global ESG Awards
Gold award for our initiatives in “Generating Employment & Promoting Descent Work Environment” 2023

* Certificates
- COPC release 7.0 
- ISO 22301:2012 Business Continuity Management
- ISO 45001-2018 (Intertek)  
- ISO 9001-2015 (Intertek)
- ISO 14001-2015 (Intertek)
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013

Call Center

Outsourcing

Support Services

Xceed

The Riyadh office focuses on providing excellent inbound customer support to enhance client satisfaction in Saudi Arabia.

Riyadh

The Port Louis office likely oversees operational management and support for regional functions in Mauritius.

Port Louis

This department provides assistance and troubleshooting for technical issues related to products and services.

Technical Support

This department manages customer inquiries and support, ensuring high levels of satisfaction through effective communication and problem-solving.

Customer Service

This department handles inbound and outbound communications to assist customers with inquiries, issues, and service-related concerns.

Customer Support

This department manages employee relations, recruitment, training, and compliance, ensuring a supportive and effective workplace.

Human Resources

This department manages and oversees the performance and efficiency of customer interactions in a contact center environment.

Contact Center Operations

This department focuses on monitoring and ensuring the quality of products and services through analysis and evaluation.

People (96)

Jobs (0)

Other teams

Customer Service

Customer Support

Human Resources

Contact Center Operations

Quality Assurance