Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. 

We provide expertise, leadership, and knowledge in the following areas:

IT Service Management
We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including:
        Incident, Problem, Change Management
        Knowledge Base
        Service Catalog
        CMDB
        Self Service Portals

Customer Service Management
We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of:
      Customer and Consumer Service Portals
      ServiceNow Communities
      Managing brand risk on Social Media Channels (Xceltrait's custom solution)  

Remote Development and Administration Support
Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance

Staff Augmentation
We offers expert IT staff augmentation services across a variety of IT skillsets
 
XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.

      
 


IT Services

Software Engineering

Xceltrait Inc.

Xceltrait Inc.'s headquarters in Irving, TX, United States

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