Xceltrait Inc.
Vikas Magoo has extensive work experience in the field of digital transformation services and customer service management. Vikas served as the President of Xceltrait Inc. since March 2006, where they led the company in providing digital transformation services to various clients. Prior to that, they held the position of Director of Marketing and Emerging Technologies at OST International Corp from January 2000 to March 2007. Vikas also worked as a Partner at XcelPros from April 2011 to December 2012.
Vikas Magoo holds a Masters degree in Business from Delhi University, as well as a Bachelors degree in Economics from the same institution. Additionally, Vikas has attended Springdales, but no specific degree or field of study is mentioned.
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Xceltrait Inc.
Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. We provide expertise, leadership, and knowledge in the following areas: IT Service Management We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including: Incident, Problem, Change Management Knowledge Base Service Catalog CMDB Self Service Portals Customer Service Management We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of: Customer and Consumer Service Portals ServiceNow Communities Managing brand risk on Social Media Channels (Xceltrait's custom solution) Remote Development and Administration Support Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance Staff Augmentation We offers expert IT staff augmentation services across a variety of IT skillsets XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.