Heather M. has extensive experience in technical support and engineering, currently serving as an Internal Support Engineer at Xero since February 2016, where responsibilities include diagnosing and resolving technical incidents for the internal user base. Previously, as a Customer Experience Specialist - Technical, Heather provided global support to customers and accounting partners using online accounting software. Prior experience includes various roles at the University of Michigan Ross School of Business from 2001 to 2014, such as Desktop Support Specialist, where support was offered for Windows and Apple systems, and Laptop Support and Lab Manager, responsible for leading a laptop support service. Heather holds a Bachelor's degree in Computer/Information Technology Administration and Management from Eastern Michigan University and multiple associate degrees from Washtenaw Community College in related fields.
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