Andy Stuart

IT Service Delivery Manager

Andy Stuart is an experienced IT professional with a diverse background in systems administration, support coordination, and service delivery management. At Zonal, Andy served as IT Sys Admin and Desktop Team Lead from April 2019 to October 2021, where responsibilities included SLA management, performance reviews, and process management, alongside infrastructure support and Microsoft 365 implementation. Prior to this, Andy worked at The Networking Company from May 2006 to October 2009, starting as an IT Support Specialist and advancing to IT Support Co-Ordinator, managing technical calls and ticketing systems. Since October 2021, Andy has been the IT Service Delivery Manager at Xerox, focusing on delivering quality support services, staffing, development, and service improvement initiatives while maintaining customer satisfaction through regular engagement and performance monitoring.

Location

Edinburgh, United Kingdom

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