Charles Cinert, CDH-E, is a seasoned professional specializing in AI-powered growth and business operations. Currently, they serve as Co-Founder of EpiJourney.ai and Principal Executive at TrueSource Labs, leveraging over two decades of experience in transforming service delivery across various sectors, including healthcare and technology. Charles has consistently driven impressive improvements in customer satisfaction and operational efficiency, such as increasing NPS from -10 to +60 and managing platforms processing trillions of transactions. They hold an Executive MBA from ThePower Business School and engage as an Advisory Council Member at the University of Houston, Bauer College of Business.
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