Michael D. McGrath

Michael D. McGrath is a seasoned professional with extensive experience in technical leadership and project management. Currently serving as Global Technical Director, Managed Services & Delivery at Xerox since December 2023, Michael leads global technical teams across various regions to enhance infrastructure reliability and client service. Previous roles include Solutions Architect at Blue Mantis, where scalable infrastructure designs were created for multi-tenant environments, and IT Project Manager at Randstad USA, where a 63% reduction in call volume was achieved through process improvements. Michael's career at Xerox spans over two decades, encompassing roles such as Software Engineering Manager and Customer Experience Manager, during which significant improvements in customer satisfaction and operational efficiency were realized. Michael holds an MBA and a BS in Computer and Information Sciences from American InterContinental University, as well as an AS from Monroe Community College.