Devender Jhinkwan is a Senior Program Manager at Xiaomi Technology since July 2019, leading a team focused on Generative AI, Machine Learning, and RPA. Key achievements include the development of the AI Chatbot MiGPT and the CS Agent Assistant, which significantly improved query handling efficiency. Prior to Xiaomi, Devender served as a Senior Consultant at EY, delivering projects in Supply Chain, Analytics, and RPA, and was recognized with multiple awards for exceptional client engagement. Devender's earlier experience includes roles as a Business Consultant at GyanSys Inc. and Software Engineer at Manhattan Associates, complemented by an MBA from the Indian Institute of Management, Calcutta, and a B. Tech in Chemical Engineering from the Indian Institute of Technology, Roorkee.
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