Alex Yeap is an experienced professional in IT service management and operations with a career spanning over two decades. Currently serving as Service Operations Senior Manager at NTT DATA, Inc., since November 2020, Alex oversees service support operations, logistics, budgetary matters, and P&L for the company. Previously, Alex held significant roles including Service Delivery Lead at Dimension Data, Malaysia Head of Global Field Services at DXC Technology, and Head of Mobility and Workplace Services at Hewlett-Packard (M) Sdn Bhd, among others. Notable achievements include managing multi-disciplinary teams, ensuring SLA compliance across various industries, and overseeing critical incident management. Alex's academic background includes a BSC in Computer Science from DeMont Fort University in the UK.
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