Our mission is to create a dynamic community that helps empower individuals and organizations worldwide to enhance their experience management practices through innovative thought leadership, collaborative partnerships, and actionable insights. Focused on learning and development, we endeavor to equip individuals with the tools and knowledge to create measurable commercial impact and drive sustainable growth.
Core Values: Innovation, Collaboration, Integrity, Excellence, Impact, Global Perspective, Continuous Learning, Community

Collaborative: “involving two or more people or organizations working together for a particular purpose” - Cambridge 

Membership

Unlike most industry associations, the XMGlobal Collaborative will require active participation for membership. This typically involves serving on a committee in a specialized role, whether at the global or chapter level. We want members to be engaged and feel responsible for giving back while developing a sense of ownership in the organization. 

Organizational Structure
The XMGlobal Collaborative is led by an Executive Director with the support of a board of directors comprised of industry professionals from around the world.  

Chapters
The XMGlobal Collaborative is actively creating chapters throughout the world to engage and enliven practitioners at both the local and global levels. 

Initiatives
The XMGlobal Collaborative endeavors to deliver on its vision, mission, and values through a variety of initiatives: 

XMGlobal Connections (Our online mentorship program), XMGlobal Academy (Courses spanning a range of XM competencies), Learning Repository (articles, videos, podcasts, reports, and presentations), Industry Research Studies, Industry Awards, Regional and Global Conferences, Member Forum, Online events (roundtables, webinars, video podcasts).


Community & Lifestyle

E-Learning

Education

Professional Networking

XMGlobal Collaborative

Tom DeWitt

This department is responsible for overseeing the organization's governance and strategic direction.

Board Governance

This department focuses on enhancing and managing membership engagement and growth initiatives.

Membership Development

This department oversees the strategic direction and overall governance of the organization.

Executive Leadership

This department focuses on enhancing user experience and fostering engagement across various channels.

Experience and Engagement

This department manages the engagement, support, and resources for professional members.

XMGlobal Collaborative

Org chart

Teams

Board Governance

Membership Development

Executive Leadership

Experience and Engagement

Membership Services

Offices

XMGlobal Collaborative

Org chart

Teams

Board Governance

Membership Development

Executive Leadership

Experience and Engagement

Membership Services

Offices

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