José V.

José V. has worked in a variety of roles across a range of companies. In 2022, they began working as a Customer Onboarding Officer at Xolo. From 2019 to present, they have worked as a Senior Account Manager at Service Club Delivery, where they have been responsible for fostering lasting relationships with clients, proposing new strategies to achieve KPIs, managing 5 call centre agents, reviewing feedback from users to propose improvements, creating content for marketing campaigns, implementing a customer service satisfaction system, creating and reviewing operational flows of the department, creating sales presentations and guidance material, guiding users and customers through the platform and onboarding clients and users. From 2019 to present, they have also worked as a Quality and Environment Assistant Manager Intern at Majestic Hotel & Spa Barcelona 5* GL, where they have been responsible for updating and proposing improvements to the Annual Environmental Declaration, updating and improving Quality and Environmental Policy, reviewing, improving and enforcing the Quality Management System based on ISO 9001: 2015; the Environmental Managing System based on ISO 14001:2015; and EMAS (ECO-MANAGEMENT AND AUDIT SCHEME), auditing according to the current Quality and Environmental Management System and following up on Non-Conformance Reports. From 2013 to 2019, they worked as a Manager on Duty and Relaciones Publicas at Palace Resorts, and from 2013 to present they have worked as a Coordinador Culinario at the Cancun Riviera Maya Wine and Food Festival, where their responsibilities include contacting chefs and hotels to ensure each event's needs are met, purchasing food and equipment supplies and supervising events and general logistics.

José V. has a diverse educational background. From 2018 to 2019, they completed a Master in Business Management in Tourism Sustainability and Quality Management at CETT_UB Tourism & Hospitality, Education/Research. From 2019 to 2020, they completed a Master's degree in Digital Marketing at Universidad Rey Juan Carlos. Additionally, from 2005 to 2010, they completed a Licenciatura en Gastronomia at Universidad del Caribe (MX). José V. also has several certifications, including Digital Skills: User Experience from Accenture (2020), Marketing Foundations: Automation from LinkedIn (2020), Scrum: The Basics from LinkedIn (2020), Learning to Write Marketing Copy from LinkedIn (2020), The Fundamentals Of Digital Marketing from Google (2019), Google Advanced Analytics from Google (2020), Google Analytics for Beginners from Google (2019), and Marketing Inbound from HubSpot (2019).