Levi O. Garcia

Levi O. Garcia is an experienced operations manager currently serving as the CPC Operations Manager at Xometry since February 2018, where responsibilities include enhancing support for Tier 1, 2, and 3 levels, managing KPIs, and overseeing project reporting and team management. Previously, Levi held the roles of CPC Operations Supervisor and Operations Lead at Xometry, focusing on call center objectives and performance improvements. Prior experience includes serving as the Team Lead Special OPS Agent at Westat, providing bilingual support for significant projects, and co-founding Transal LLC, where responsibilities included managing courier databases in partnership with a dispatch division. Levi holds a Bachelor's degree in Political Science and Government from the University of Maryland Baltimore County and has a strong foundation in customer support, team leadership, and operations management.