Michael Cooley is currently the Sr Director of Customer and Partner Care at Xometry, a position held since 2025. Previously, Michael served as a Sr Manager in Digital Service at Wayfair from 2021 to 2025, following roles as Associate Director and Service Manager. Earlier in their career, Michael worked at Boingo Wireless as the Director of Customer Care, where they successfully reduced call volume and improved service levels. Michael also gained valuable experience at The Connection, starting as a Customer Service Representative and advancing to roles such as Team Supervisor and Program Supervisor. They earned a Bachelor of Business Administration from the State University of New York College at Fredonia in 2009.
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