Mateus Lessa is an experienced professional currently serving as a Senior Process Analyst at XP Inc., where responsibilities include process mapping and implementing improvements. Previously, as a Squad Leader at XP Inc., Mateus focused on service process mapping and the implementation of measurable customer service channels. Prior experience includes providing B2B support at XP Inc. and serving as a Maintenance Assistant at SBM Offshore. Additionally, Mateus worked as a Sales Agent at Air France, offering customer support in sales and back-office functions. Education includes a Bachelor's degree in International Relations from Universidade Federal Fluminense and a Technical degree in Mechanics from Cefet/RJ.
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