Shelby Basham is a Technical Software Support Specialist at Xplor since June 2023, with expertise in various software and tools including Salesforce, Jira, and Zendesk, focused on troubleshooting data and software issues. Previously, Basham served as an IT Remote Help Desk Technician at Sutherland, employing remote troubleshooting techniques for Windows and Mac OS environments. Experience also includes working as a Detention Officer at Otay Mesa Detention Center, an Armed Security Professional at Allied Universal, and an Armed Vault Officer at Dunbar Armored Vehicles, where responsibilities involved extensive security and operational management. Educational qualifications include a Master of Science in Cybersecurity from Maryville University, a Bachelor of Science in Network Engineering and Security from Western Governors University (in progress), a Bachelor of Arts in Criminal Justice/Law Enforcement Administration from Lindenwood University, and an Associate's degree from Southwestern Illinois College.
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