XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.

Our roots are in working with restaurants, retailers and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world, including McDonald’s, Chick-fil-A, Shell, T.J.Maxx and dozens more, nationally and internationally. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.


Consulting

Restaurants

Retail

XPMatters

XPMatters' headquarters in Kansas City, United States

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