Michael B.

Michael B. has extensive experience in technical support and systems management, currently serving as a Client Support Engineer III at Xsolis since April 2022, where responsibilities include solving complex problems and implementing client-focused changes. Previously, Michael B. held roles as a Client Support Engineer II and Client Support Engineer at the same company, achieving significant improvements in ticket resolution and team onboarding processes. Prior experience includes a tenure at the Federal Reserve Bank of Boston, where Michael B. worked as a Systems Technician and Treasury Team Lead, focusing on user acceptance testing, helpdesk operations, and staff management. Michael B. holds a Master’s degree in Information Technology from Wentworth Institute of Technology and a BS in Management with a focus on Information Systems from Fisher College. Additional certification in Electronics and Information Systems Technologies was obtained from Blue Hills Regional Technical School.