Vanessa Mendes is an experienced Customer Experience Analyst currently working at Kovi and Xtay, where they focus on optimizing customer interactions and enhancing overall satisfaction. Previously, they held roles in various organizations, including FACIL ASSIST as a Junior Backoffice Analyst and Questa Comunicação as a Proofreader/Graphic Designer. Vanessa's educational background includes certifications in Customer Experience and Business Administration from CS Academy and Hi Academy, respectively, and they are pursuing a degree in Public Management at Centro Universitário FMU | FIAM-FAAM. They are known for their proactive response to feedback and strong organizational skills.
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