XtendOps
Dee Estacio is a seasoned professional with extensive experience in Learning & Development and Customer Experience. As the Global Director at XtendOps since January 2022, Dee oversees training delivery operations, customer satisfaction, and process improvement initiatives, emphasizing seamless start-ups and operational consistency across various clients. Prior to this role, Dee served as the Global Training Delivery Leader at TELUS International Philippines, where leadership and strategic direction were provided for the training and development of over 3,000 employees, focusing on the design and implementation of effective training programs, collaboration with various departments, and enhancement of operational rigor. Additionally, Dee held the position of General Manager of Learning and Development, managing overall operations and program effectiveness at TI University. Educational qualifications include a degree in Talent Management from Ateneo de Manila University and a Bachelor's degree in Nursing Education from Saint Jude College.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.