Irvin Perono is a seasoned customer service professional and operations leader with over 15 years of experience in the outsourcing and offshoring industries. Currently serving as the Director of Customer Service in the Philippines at KMC Solutions, Irvin has a strong background in enhancing customer satisfaction and operational efficiency across various roles at companies such as Infosys BPO, IBM, and Foundever. With academic credentials that include a Doctor of Business Administration and a Master's Degree in Business Administration, Irvin is also a certified Six Sigma Yellow Belt and trained Green Belt focused on process improvement and innovation. Passionate about education and skill development, Irvin applies strategic and analytical thinking to address complex business challenges.
This person is not in the org chart
This person is not in any teams
This person is not in any offices