XtendOps
Miguel Mora is a skilled professional with experience in human resources and people management. Currently serving as People and Culture Sr. Manager at XtendOps, Miguel previously held roles such as Human Development Specialist and Employee Engagement Analyst at Beliveo Corporation. Prior to that, Miguel worked as a Senior Human Resources Recruiter at Peter Piper Pizza - DSE, where Miguel was involved in headhunting and recruitment for multiple locations. Miguel is currently pursuing a Master of Business Administration degree at ITESO Universidad Jesuita de Guadalajara, with a background in psychology from the same institution.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.