Mike C. is currently serving as the Global Director of CX Success and CX Operations at XtendOps. With over 12 years of experience in Contact Center Management, they have held various leadership roles, including Director of Operations and Sr. Operations Manager at Teleperformance. Previously, Mike worked as an Account Specialist at PLDT, focusing on after-sales account maintenance and customer management. They earned a degree from Ateneo de Davao University from 2009 to 2013.
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