XtendOps
Venus Marcil, MBA, SPHR, SHRM-SCP has an extensive background in human resources, having held various senior-level positions in reputable companies such as XtendOps, H E B Grocery Co, J.Crew, and ABB Inc. With a Master's in Business Administration from Stetson University, Venus brings a wealth of experience and expertise to their role as a Human Resources Executive at XtendOps.
XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.